Last updated: 09/11/2025
1. Introduction
Welcome to HormoCare (the “App”), provided by HormoCare (“we”, “our”, or “us”). This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use our mobile application and associated web services. By using the App you agree to the terms described in this policy.
2. Information We Collect
We collect information only as necessary to provide healthcare services, manage patient accounts, and improve the App.
(a) Information you provide
- Full name, date of birth, gender, contact information (phone, email)
- Patient ID, appointment and billing information
- Health-related information such as medical history, test results and prescriptions (if submitted)
- Login credentials (email/mobile number and password)
- Messages, feedback, and support requests you provide through the App
(b) Information collected automatically
- Device information (model, operating system, device identifiers)
- IP address and basic diagnostic logs for troubleshooting
- App usage data (features used, timestamps) to improve performance
- Push notification tokens (for sending appointment reminders or test reports)
(c) Optional permissions
The App may request optional permissions. You can grant or revoke these at any time via your device settings.
- Camera / Media — to upload reports or identity documents
- Storage — to save or download medical reports and invoices
- Location (optional) — to show nearby clinics or appointment locations
3. How We Use Your Information
We use collected information to:
- Manage appointments, consultations, and medical records
- Provide secure access to your health information and test results
- Send appointment reminders, notifications, and critical alerts
- Improve and personalise the App experience
- Maintain compliance with medical record-keeping laws and regulations
We do not sell or rent personal data for marketing purposes.
4. Data Sharing and Disclosure
Your data is shared only when necessary and under strict controls:
- Authorized hospital staff involved in your care
- Diagnostic labs or partners when required to deliver test reports
- Third-party service providers (hosting, backups, push notifications) under confidentiality agreements
- When required by law or a court order
5. Data Storage and Security
We implement industry standard technical and organisational security measures (for example encryption in transit and at rest, access controls, audit logging) to protect your information. Access to patient data is limited to authorised personnel only.
6. Data Retention
We retain personal and medical records for as long as your account is active or as required by applicable law. After the retention period, data is securely deleted or irreversibly anonymised.
7. Your Rights
You may have rights under applicable law, including the right to access, correct or request deletion of your personal information.
To exercise your rights, contact us using the details in the Contact Us section below.
8. Children’s Privacy
The App is intended for adult patients (18+). If you are a parent or guardian and believe a child has created an account, please contact us to request removal of the child’s personal information.
9. Third-Party Links & Services
The App may link to or integrate with third-party services. We are not responsible for the privacy practices of those services — please review their policies before use.
10. Changes to this Policy
We may update this Privacy Policy occasionally. Significant changes will be communicated via the App or our website. The latest version is available at https://hormocare.in/.
11. Contact Us
If you have questions, requests, or concerns about this Privacy Policy or our data practices, contact us:
- Hospital / Owner: Amit Asalkar
- App: HormoCare
- Address:“The Hub Building”, first floor, shahupuri 3rd & 4th lane, Kolhapur-416001″
- Email: asalkaramit@gmail.com
- Phone:+91-9130002828
- Website: https://hormocare.in